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  3. What is included in “support,” and what is not?

What is included in “support,” and what is not?

Support includes:

  • Helping buyers install and set up the product
  • Explaining product features and usage
  • Fixing bugs or issues stated in the listing

Support does not include:

  • Major customizations
  • Features not advertised
  • Large-scale modifications (unless you’ve clearly offered it as an extra service on your product page)
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