Buyers Guide

Q1: What can I buy on WebbyTemplate?

WebbyTemplate offers a diverse range of original, high-quality digital assets, including:

• HTML Website Templates – Ready-to-use designs for various industries
• Landing Page Designs – Marketing-focused, high-conversion pages
• UI/UX Kits – Components for Figma, Adobe XD, and Sketch
• CSS Frameworks – Pre-built styling solutions
• Dashboard Templates – Admin panels and analytics dashboards
• Email Templates – Professionally designed layouts for campaigns
• JavaScript Widgets – Interactive components for websites
• WordPress Theme Components – Blocks and modules for WP development
• Other Digital Products – Code snippets, plugins, and design assets

Q2: Do I need an account to purchase?

Yes. You must create and log into your account to buy and download products. All purchased files will be available in My Account → Products/Downloads.

Q3: How do I purchase a product?

1. Browse or search for your desired product.
2. Open the product page to review features, screenshots, compatibility, and requirements.
3. Click "Add to Cart" or "Buy Now".
4. Log in (if you haven’t already).
5. Checkout securely through our payment gateway.
6. After payment, your product will be available for instant download in your dashboard and via email.

Q4: How do I get my files after payment?

• Instant Download – Products are available in My Account → Products/Downloads immediately after payment.
• Email Confirmation – You’ll receive a confirmation email with download links and order details.
• No Physical Shipping – All items are digital.

💡 Tip: Download and save your files promptly, and keep a secure backup.

Q5: How can I check my order history and downloads?

Log in → My Account → Products/Downloads.
Here you’ll see your complete order history, product names, download links, and order details.

Q6: I can’t download my purchased item. What should I do?

1. Check your internet connection.
2. Try a different browser or device.
3. Clear your browser cache.
4. If the issue persists, contact our Helpdesk Portal with your order number.

Q7: What software do I need to use my purchase?

• HTML Templates: Modern web browser, text/code editor (e.g., VS Code), optional web server for testing
• UI Kits: Respective software (Figma app, Adobe XD, or Sketch)
• Code Snippets/Add-ons: Basic HTML/CSS/JavaScript knowledge, and any required frameworks (React, Bootstrap, etc.)
• Zip Files: Extraction software like WinRAR or 7-Zip

All specific requirements are listed on the product page and in the documentation provided with your download.

Q8: How can I confirm compatibility before buying?

Read the product page carefully for features and requirements.
If unsure, raise a pre-purchase support ticket to the vendor.

Q9: Which payment methods are accepted?

We accept secure online payments via:

• Credit/Debit cards
• UPI / Net Banking / Wallets (where supported)
• PayPal (if available)
• Stripe for global card payments

Q10: Are there taxes or extra fees?

Applicable taxes (GST/VAT) may apply based on your location. They’re displayed at checkout—no hidden charges.

Q11: What currency is used and will I get an invoice?

Billing is in USD by default, with local currency shown where supported.
A digital invoice is emailed after payment.

Q12: Why is the price different from another site?

Vendors must follow our Fair Pricing Policy. Lower prices elsewhere may violate this policy and will be reviewed with the vendor.

Q13: Will I receive product updates?

Updates are at the vendor’s discretion. Check the product page for update policies and download the latest version soon after purchase.

Q14: Do I get support after purchase?

Yes. Vendors provide at least 6 months of support covering:

• Installation assistance
• Usage guidance
• Bug fixes as described in the listing

Contact the vendor via the product’s Support Page or through the Helpdesk Portal. If the vendor doesn’t respond, escalate to WebbyTemplate Support.

Q15: How do I contact the author for help?

Log in → My Profile → Support → Raise a New Ticket → Select the product → Submit details. Replies will come via the ticket system.

Q16: Can I leave a review?

Yes. Buyers can post reviews within 6 months of purchase. Reviews must follow our Review Policy and should reflect both product quality and support experience.

Q17: What if a product is removed after I buy it?

Future availability isn’t guaranteed. Products may be removed due to:

• Vendor account closure
• Copyright or policy violations
• Platform changes

💡 Always download and store your purchase securely right after buying. WebbyTemplate is not liable for loss after removal.

Q18: How is my personal and payment data handled?

Payments are processed through PCI-DSS compliant gateways. We never store your card details. Personal data is handled per our Privacy Policy.

Q19: What is the refund policy for digital products?

• All sales are final once downloaded.
• Refunds are only considered within 7 days if the item hasn’t been downloaded and meets criteria like misrepresentation, defect, or delivery failure.

Q20: How do I request a refund?

Submit a ticket via the Helpdesk Portal with:

• Order number
• Product name
• Reason and evidence

Refund reviews take 3–7 business days.

Q21: Why might a refund be declined?

Refunds are declined if:

• The product has been downloaded
• The reason is outside policy (e.g., change of mind)
• Insufficient proof of defect/misrepresentation is provided

Q22: Can I get a refund if the product is removed later?

No. If the product was available and downloadable after purchase, removal later does not qualify for a refund.

Quick Tips for a Smooth Purchase

• Before buying: Review all details and requirements on the product page.
• After buying: Download and back up your files immediately.
• Need help: Always include your order number and clear details in your support ticket for faster resolution.

If you have more questions:

• Browse our Full FAQ in the Help Center
• Contact us via the Help Centre/ Support

Email us at [email protected]