Payments & Pricing

Payment Methods

Q1. What payment methods do you accept?

WebbyTemplate accepts secure online payments through trusted third-party gateways. Available methods include:

• Credit/Debit Cards – Visa, MasterCard, and other major cards
• UPI – For Indian users (if integrated)
• Net Banking – Direct bank transfers
• Digital Wallets – Paytm, PhonePe, and other popular wallets (if enabled)
• PayPal – For international transactions (if applicable)
• Stripe – For global card payments and international transactions

All payments are encrypted and processed securely. We never store your payment details on our servers.

Q2. Is my payment information safe?

Yes. We process all transactions via PCI-DSS–compliant third-party gateways over HTTPS encryption. Your card information is never stored on WebbyTemplate’s servers.

Q3. Why did my payment fail?

Common reasons include:

• Incorrect card or payment details
• Insufficient funds in the account
• Bank declines or gateway timeouts
• Network or browser issues

Tip: Double-check your details, try a different payment method, or contact your bank before attempting checkout again.

Taxes & Invoices

Q4. How are taxes calculated on my purchases?

Taxes such as GST or VAT may apply based on:

• Your location
• Local tax laws and regulations

All applicable taxes are calculated and displayed at checkout before payment. No extra taxes are added afterward.

Q5. Will I receive an invoice?

Yes! After successful payment, you will receive:

• A digital invoice sent to your registered email
• An order number for your records
• Download links for purchased products in your account

You can also view and download invoices anytime from the My Account or Downloads section.

Q6. I’m a vendor—when do I submit tax documents?

Vendors must submit valid tax documentation when processing their first payout. Payouts will not be released until all required forms and verification steps are complete.

Currency & Billing

Q7. What currency do you use for billing?

• All transactions are billed in USD (US Dollars) by default.
• Local currency may be displayed for convenience, but final billing always occurs in USD.
• Your digital invoice will clearly show all charges.

Q8. Are there any hidden fees or charges?

No. WebbyTemplate is fully transparent. The checkout page clearly shows:

• Product price
• Applicable taxes (if any)
• Payment processing fees (if applicable)

Vendors receive their earnings after our commission, taxes, and processing fees are deducted.

Pricing & Fairness

Q9. Why might I see different prices on other platforms?

Vendors must follow our Fair Pricing Policy, which requires:

• Consistent pricing across all platforms
• No lower price for the same product elsewhere

If a vendor violates this policy, WebbyTemplate may adjust commissions, remove listings, or suspend accounts.

Q10. Can WebbyTemplate change or remove a product due to pricing issues?

Yes. If a product’s pricing violates our policies or shows clear abuse, WebbyTemplate may modify, delist, or suspend it to protect marketplace fairness.

After Purchase

Q11. When will I be charged for my purchase?

• Payment is processed immediately when you complete your checkout.
• After successful payment, you will receive a confirmation email and the product will be instantly available for download.

Q12. When will I get my download?

Immediately after payment is confirmed, your product is:

• Available in your WebbyTemplate account dashboard
• Sent as a download link in your confirmation email

Q13. What if I can’t download after paying?

Try the following:

• Check your internet connection
• Try another browser or device
• Contact our support team with your order number if the issue continues

Vendor Earnings Basics

Q14. How does commission work for vendors?

• Exclusive Vendors – Earn 75% per sale
• Non-Exclusive Vendors – Earn 40%, with WebbyTemplate retaining 60%
• Commissions are calculated after taxes and processing fees are deducted

Q15. When can vendors withdraw earnings?

• Minimum payout threshold: $100
• Funds are held for 7 days after a sale, then require 7 days processing before release
• First payout requires account verification and tax documentation

Refund Policy (Quick Reference)

Q16. What is the refund policy for digital products?

• All sales are final once the product is downloaded
• Refunds may be considered within 7 days if:
  • The item was not downloaded
  • It contains critical defects
  • The product was misrepresented in its listing
• Approved refunds are issued to the original payment method

Summary: Payments on WebbyTemplate are safe, transparent, and instant. Taxes are shown upfront, there are no hidden fees, and downloads are available immediately after purchase. Vendors enjoy a fair commission structure, with strict pricing rules to ensure marketplace integrity.