Platform Usage & Account Management

What is WebbyTemplate and how does it work?

WebbyTemplate is a digital marketplace for buying and selling website templates, UI/UX kits, Figma assets, code components, and other web-related products.

For Buyers:

• Browse and search thousands of digital assets.
• Purchase securely and download instantly.

For Sellers (Vendors/Authors):

• Upload original creations and set your pricing.
• Earn commissions on each sale.
• We handle product delivery, secure payments, and buyer protection.

How do I create an account?

Creating an account is simple:

1.   Visit WebbyTemplate.com and click Sign Up / Sign In.
2.   Enter your name, valid email, and a secure password.
3.   Choose your account type:

o   Regular Account → for buyers.

o   Become an Author → for sellers.

4.   Accept our Terms & Privacy Policy.
5.   Confirm your email via the verification link.

Once registered, you can instantly browse products, make purchases, or apply to become a vendor.
Note: You must be 18 or older to register.

Can I use the same account to buy and sell?

Yes! One account works for both.

• As a buyer → purchase templates and assets.
• As a seller → once approved, switch to the Author Dashboard from your profile menu to upload and manage products.

No need to create multiple accounts.

How do I become a seller (Vendor/Author)?

To start selling:

1.   Sign up and choose Become an Author.
2.   Complete your vendor profile with personal or business details.
3.   Upload original products following our Author Terms & Product Guidelines.
4.   Wait for review—once approved, your products go live on the marketplace.

Requirements:

• Must be 18 years or older.
• Products must be 100% original work.
• Tax details are needed only when requesting payouts.

5. How do I update or manage my account details?
6.   Log in and go to My Account > Settings.
7.   You can update:

o   Name, email, and password.

o   Billing and payout details.

o   Profile picture or vendor bio.

o   Purchase or sales history.

Tip: Keep details accurate to avoid payout or delivery issues.

Can I delete my account?

Yes, but deletion is permanent.

Steps:

1.   Contact us at [email protected].
2.   Provide a valid reason and verify your identity.
3.   Download all purchased files before submitting the request.

What you’ll lose:

• Access to all downloads.
• Pending withdrawals or sales earnings.
• Entire account history and messages.

Why is my account suspended or limited?

Accounts may be restricted due to:

• Policy violations (fake products, refund abuse, pricing breaches).
• Fraudulent activity or misuse.
• Incomplete verification details.
• Ignoring support or dispute requests.

Next steps: You’ll receive an email with details. Contact support to resolve or appeal.

8. How do I purchase products?
9.   Browse or search the marketplace.
10.   Open a product page and click Buy Now or Add to Cart.
11.   Complete secure checkout.
12.   Download your product instantly from your Dashboard or email link.

Where can I find my orders and downloads?

Go to My Account > Products/Downloads to see:

• Past purchases.
• Active download links.
• Order details.

Will I receive product updates?

Updates are managed by each vendor.

• Check the product page for update policies.
• Download the latest version whenever an update is available.

What is the Wishlist and how do I use it?

• Click the heart icon on a product to save it for later.
• Access your wishlist from the top header menu.
• Move items to your cart when ready to purchase.

How do I contact an author for pre-sale or product support?

Support is provided via our ticketing system (not direct email).
Steps:

1.   Log in.
2.   Go to My Profile > Support > Raise a Ticket.
3.   Select the product and submit your query.

This ensures proper tracking and faster responses.

I can’t download my purchased product. What should I do?

• Retry from the Downloads area in your account.
• Try another browser or device.
• Check your internet connection.
• If still not resolved → Open a Help Centre ticket with your order number.

How do I report a bug or technical issue?

14.   Visit the Help Centre Portal.
15.   Submit a ticket under the right category (technical, account, purchase).
16.   Provide:

o   Steps to reproduce the issue.

o   Screenshots if possible.

o   Your browser and device details.

How can I contact support?

We’re here to help!

• Help Centre Portal → FAQs, tickets, inquiries.
• Email: [email protected] (general issues/data/privacy).

Response Time: 24–48 hours.

How is my personal data protected?

Your privacy is our top priority.

• Encrypted data transfer via HTTPS.
• PCI-DSS-compliant payment gateways.
• No storage of card details on our servers.
• Limited access to sensitive data.
• Full GDPR compliance.

We collect only what’s necessary and never sell data to third parties.

Can I access or delete my personal data?

Yes, you have full control. You can:

• Request access to your stored data.
• Correct inaccuracies.
• Withdraw consent or request full deletion.

To request, email [email protected].

18. What commissions do vendors earn?

• Exclusive products: 75% per sale.
• Non-exclusive products: 40% per sale.

Percentages are after taxes and processing fees.

When can vendors withdraw earnings?

• Minimum threshold: $100 cleared earnings.
• Sales are held for 7 days for processing, plus ~7 more days before payout.
• Required tax documents and identity verification must be completed.

Tips for Account Success

For All Users:

• Keep your email updated for important alerts.
• Download purchases immediately after buying.
• Review Terms of Service regularly.

For Sellers:

• Complete your vendor profile to build trust.
• Respond to support queries within 24–48 hrs.
• Keep tax details current for smooth payouts.
• Monitor your dashboard regularly.

✅ If your question isn’t covered here, the Help Centre Portal is the fastest way to get assistance and track responses.