Refund

Q1. What is your refund policy for digital products?

Due to the nature of digital goods, all sales are final once a product has been downloaded or accessed in any way.
However, you may be eligible for a refund if:

• The product has not been downloaded.
• Your case meets our specific eligibility criteria (see Q2).

Q2. When am I eligible for a refund?

You may request a refund within 7 days of purchase if all of the following apply:
✅ The product has not been downloaded
✅ The product is misrepresented in its description
✅ The product is defective or contains critical issues
✅ You did not receive the product as described or due to a delivery failure

⚠ Note: Refunds are not guaranteed; each request is evaluated individually.

Q3. When am I not eligible for a refund?

Refund requests may be declined if:
❌ The item has been downloaded or accessed
❌ The request is due to a change of mind
❌ Compatibility issues arise from device/software limitations not mentioned in the product listing
❌ The problem results from lack of technical knowledge or missing software requirements clearly stated on the product page
❌ Insufficient proof is provided for claims of defect or misrepresentation

Q4. How do I request a refund?

1. Submit a ticket via the Support Portal or our website’s contact support.
2. Include:
   • Order number
   • Product name
   • Clear explanation of the issue
3. Attach supporting evidence (if applicable), such as:
   • Screenshots or error logs
   • Short recordings showing the defect
   • Relevant links to product page details that appear inaccurate

Our team will review your request and respond with a resolution within a few working days.

Q5. How long does refund processing take?

• Review period: 3–7 business days to assess your request
• Processing: If approved, the refund is issued via your original payment method
• Bank timelines: Final posting to your account depends on your bank or payment provider’s processing times

You will receive email updates throughout the process.

Q6. Why might my refund request be denied?

Common reasons include:

• The product has been downloaded or accessed
• The request does not meet our eligibility criteria
• Compatibility issues not caused by a defect in the product
• Insufficient or unclear proof of a defect/misrepresentation

💡 Tip: Always check the product’s technical requirements before purchasing.

Q7. Can I get a refund if a product is removed or downgraded later?

No. Refunds are not provided for items that are removed, downgraded, or otherwise altered after a successful purchase/download.
We strongly recommend downloading and securely storing your purchases immediately.

Q8. What if my product was sold by a third-party vendor?

1. Contact the vendor first using their ticket support or product page.
2. If the vendor is unresponsive, contact WebbyTemplate Support via the Help center Portal.
3. We may mediate, but the outcome depends on the case and vendor involvement.

Q9. My item isn’t compatible. Can I get a refund?

Refunds are not issued for compatibility issues when the requirements were clearly stated on the product page.
If you experience problems, contact the vendor first—many issues can be resolved with support or updates.

Q10. What evidence should I provide for a defect or misrepresentation claim?

Include:

• Clear description of the issue and how to reproduce it
• Screenshots, error logs, or video recordings
• A link to the product description showing inaccurate details (if claiming misrepresentation)

Q11. How are refunds handled if the vendor doesn’t provide support?

If the vendor is unresponsive and the issue is critical, WebbyTemplate may step in to issue a refund or take other actions to protect buyers and maintain platform integrity.

Q12. Will my reviews or account status affect my refund?

Refund decisions are based solely on the policy and provided evidence.
However, repeated abuse of refund requests or violations of platform rules may lead to account restrictions.