Skip to content
Store
Knowledge Base
Contact Support
Store
Knowledge Base
Contact Support
Search For
Search
Home
Author Support Responsibilities
What should a buyer do if support has not replied?
What should a buyer do if support has not replied?
Check the product’s support notes for expected response times
Wait a reasonable period (24–48 hours)
If there’s still no reply, escalate via the WebbyTemplate Helpd centre so our team can mediate
Was this article helpful?
You must log in to vote
Yes
No
Related Articles
What tone and behavior are expected in support interactions?
What information should buyers include in a support ticket?
Can authors lose earnings if support is not delivered?
Where can authors find broader rules affecting support?
Why must all support go through tickets?
Is minor customization required as part of support?
